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1. Can I still use my private well for outside watering once I connect to City Water?

Yes. A 5 year permit must be obtained from the Utility Department. We can be reached at (262) 679-4128.

2. Where can I get my private well tested?

Contact Waukesha County Environmental Resources at (262) 896-8300.

3. Does my city water come from Lake Michigan?

No, the water utility maintains 10 wells that provide the city with water.

4. How does the City decide where to put new water main and when?

Water main extensions are contemplated during the planning process for roadway reconstruction. A resident may also present a petition generally signed by 50% or more of the properties to be served for consideration by the Public Works Committee.

5. Why does my sump pump run more often than usual?

Make sure your sump pump is not recycling the water, make sure all discharge hoses are extended out far enough. Make sure all outside hose bibs are shut off. Make sure downspouts and gutters are clear of debris.

6. What constitutes a water emergency?

A water main break.

No water in your house (if you are on a private well, contact a plumber or well company).

A broken service line.

7. Once water is installed in the street, when do we need to connect?

Property owners must connect to the municipal system if their private well fails.

8. Are there any restrictions on lawn or garden watering?

There are currently no lawn or garden watering restrictions.