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1. I have a puddle of dirty water around my floor drain, what should I do?

The vast majority of sewer drain blockages occur in the homeowner's lateral (connection from the house to the sewer line in the street) and are the homeowner's responsibility. You should stop using all water in the house until the blockage is opened. Our department will respond but will most likely inform you to contact a plumber to have your line cleaned out. If the water is forcefully bubbling up out of the drain the problem may be in the public sewer and you should contact us as soon as possible. When in doubt contact the sewer department and we will be more than happy to assist you in determining the cause.

2. Why is water splashing around or noise coming from my toilet?

The City of Muskego has an ongoing sewer cleaning maintenance program to ensure the sewer system operates at maximum capacity. In rare occurrences during cleaning air is forced up through the house's lateral. The favorite location for this air to escape is the toilet. Although this is an inconvenience there is no harm to the house's plumbing. We suggest that the roof vent stack be checked for a blockage.